Deborah Fassi Deborah Fassi

The Lingering Scars of GEโ€™s Management Legacy

Yesterday, I stumbled across an old book on my shelf: Execution by Larry Bossidy and Ram Charan. It had been handed out to the management team after the company was taken over by a group of ex-GE high-flyers, staunch devotees of Jack Welchโ€™s legacy.

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Deborah Fassi Deborah Fassi

Shifting from Service to Product in Information Services

In the information service industry, the trend is shifting from bespoke services to standardized SaaS products. But transforming service platforms into self-serve products isn't easy. Often, clients stick with direct insights from account managers rather than logging in.

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